AI Chatbot Terms of Use

1. About Our Chatbot

Mosaic Art Studio ("we," "us," or "our") provides an AI-powered virtual assistant ("Chatbot") on our website at mosaicartstudio.us to help visitors with workshop information, studio locations, booking guidance, and general inquiries.

2. Informational Purposes Only

All information provided by the Chatbot is for general informational purposes only. Chatbot responses do not constitute:

• A binding offer, contract, or agreement of any kind
• A guarantee of product or service availability, pricing, or scheduling
• Professional, legal, financial, or medical advice
• An official company commitment or promise

Information provided by the Chatbot should be verified against our official website, booking pages, or by contacting our team directly before making any purchasing decisions.

3. Pricing, Discounts & Promotions

Our current, verified discount programs are:

• Newsletter Signup: $10 off your first workshop — available by subscribing at mosaicartstudio.us
• Military/Veteran Discount: 10% off via GovX ID verification at checkout
• Group Bookings: Custom pricing for groups of 15+ — contact us directly

Only discounts listed on our official website or communicated directly by our team via email are valid. If the Chatbot provides a discount code, percentage, or promotion that conflicts with our official offers, the official website and direct team communications take precedence.

Pricing displayed during checkout on our website is the final, authoritative price. The Chatbot may reference approximate pricing that is subject to change without notice.

4. Accuracy & Limitations

While we make reasonable efforts to keep the Chatbot's knowledge base accurate and up to date, you acknowledge that:

• The Chatbot uses artificial intelligence that may produce inaccurate, incomplete, or fabricated information (commonly known as "AI hallucinations")
• Workshop availability, pricing, studio locations, and policies may change and the Chatbot may not reflect the most current information
• The Chatbot cannot access real-time data such as live workshop availability, booking calendars, or payment systems
• Responses are generated by AI and are not reviewed by a human before being displayed

We strongly recommend verifying all important details — including pricing, availability, studio addresses, and policies — on our official website or by contacting our team before making any decisions or purchases.

5. No Binding Commitments

Interactions with the Chatbot do not create any binding agreement, contract, or obligation between you and Mosaic Art Studio. The Chatbot is not authorized to:

• Make or modify bookings or reservations
• Process payments or refunds
• Approve or issue discount codes or promotional offers
• Make exceptions to our published policies
• Enter into agreements or commitments on behalf of Mosaic Art Studio

Any commitment, modification to a booking, refund, or special arrangement must be confirmed directly by a Mosaic Art Studio team member via email or phone.

6. Data Collection & Privacy

When you interact with our Chatbot:

• Conversations may be logged and stored for quality improvement, training, and dispute resolution purposes
• If you provide personal information (such as your name or email address through the Chatbot's lead capture form), that information will be used to subscribe you to our email newsletter and may be stored in our customer management systems
• We do not sell your personal information to third parties
• Do not share sensitive personal information (such as credit card numbers, Social Security numbers, or passwords) with the Chatbot

Your use of the Chatbot is also subject to our website's Privacy Policy.

7. Human Support & Escalation

The Chatbot is designed to assist with common questions. For any matter that requires confirmation, involves a dispute, or where accuracy is critical, we encourage you to contact our team directly:

Our human support team has full authority to confirm pricing, process bookings, issue refunds, and make policy exceptions. The Chatbot does not have this authority.

8. Limitation of Liability

The Chatbot is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of accuracy, completeness, reliability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by applicable law, Mosaic Art Studio shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or reliance on any information provided by the Chatbot
• Any errors, inaccuracies, or omissions in the Chatbot's responses
• Any actions taken or decisions made based on Chatbot-provided information
• Any unauthorized or inaccurate discount codes, pricing, or promotions referenced by the Chatbot
• Any interruptions or unavailability of the Chatbot service

9. Acceptable Use

When using the Chatbot, you agree not to:

• Attempt to manipulate or exploit the Chatbot to generate unauthorized discount codes, pricing, or commitments
• Use the Chatbot for any unlawful, fraudulent, or harmful purpose
• Attempt to extract proprietary business information or reverse-engineer the Chatbot's systems
• Submit abusive, threatening, or harassing content through the Chatbot
• Misrepresent Chatbot-generated content as official company communications

We reserve the right to restrict or terminate access to the Chatbot for any user who violates these terms.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Use at any time without prior notice. Changes become effective immediately upon posting. The "Last Updated" date at the top of this page indicates the most recent revision. Continued use of the Chatbot after changes are posted constitutes your acceptance of the updated terms.

11. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Maryland, United States, without regard to its conflict of law provisions. Any disputes arising from the use of the Chatbot shall be resolved in the courts of the State of Maryland.

12. Consent & Acknowledgment